Frequently Asked Questions
Everything you need to know about your Hammies experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Our styles generally run true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Hammies products ethically manufactured?
Yes, we are committed to ethical production. We partner exclusively with factories that adhere to fair labor practices and safe working conditions. We also prioritize sustainable materials wherever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be changed, but you may return it once received.